CypressCX Consulting provides selective executive advisory engagements in customer experience and contact center operations — including expert-network advisory work and targeted interim assessments for financial services and regulated organizations navigating operational transition, complex integrations, or CX transformation. Engagements are intentionally limited in scope and number, prioritizing depth over volume, and run alongside John's active search for his next full-time executive leadership role.

"Some of these engagements involve a limited number of conversations. Others run several weeks. What determines the shape is what the organization actually needs solved — not a fixed idea of how long advisory work is supposed to take."

This work includes stabilizing and improving customer experience and contact center operations during periods of organizational change; assessing current-state performance and identifying pragmatic opportunities for improvement across people, process, and governance; supporting leadership teams in strengthening operating models, accountability, and execution discipline; and advising on customer operations integration following mergers, acquisitions, or structural change.

If this sounds like what you need, reach out directly.

Email: johnsorenson@cypresscx.com

LinkedIn: linkedin.com/in/johnlsorenson